You have found an RV brand you like, but none of the units on the lot have exactly the combination of floorplan, features, interior finishes, or equipment you want.
What should you do next?
The best approach is to contact an authorized RV dealer with the exact manufacturer, model, floorplan, and options you are considering and ask whether that configuration can be ordered or sourced.
A custom RV inquiry does not necessarily mean a manufacturer will redesign an RV from scratch. In many cases, shoppers are really asking about a factory order or special order, where they select from manufacturer-approved floorplans, packages, colors, appliances, solar systems, batteries, furniture, and other available options.
Moix RV’s current website gives shoppers several ways to begin that conversation, including a general contact page, Get a Quote, Schedule a Viewing, individual RV inquiry forms, manufacturer pages, and separate contact pages for its Arkansas locations.
One important distinction: Moix RV’s sitemap confirms these inquiry pathways, but it does not by itself establish that every manufacturer or model can be custom ordered. Custom-order availability should therefore be confirmed directly with the dealership for the specific RV you want.
What Does a Custom RV Build Actually Mean?
When buyers say they want a “custom-built RV,” they may be describing several different things.
Factory Order
This usually means ordering an RV from a manufacturer instead of purchasing an already-built unit from dealer inventory.
You may be able to select certain factory-approved options.
Special Order
A special order typically involves a particular model, floorplan, or configuration that the dealership does not currently have in stock.
Dealer-Installed Upgrades
Some equipment can potentially be installed after the RV arrives at the dealership.
Examples might include:
- Batteries
- Solar equipment
- Towing accessories
- Certain electronics
- Storage accessories
- Camping equipment
Exactly what can be installed depends on the RV and the dealer.
Fully Bespoke RV
This is very different.
Most mainstream RV manufacturers build from established product lines and floorplans rather than creating a completely new floorplan for one customer.
That is why your first conversation with the dealership should establish how much customization the manufacturer actually permits.
Start by Choosing the Manufacturer and RV Type
Do some research before contacting the dealer.
Knowing whether you want a travel trailer, fifth wheel, toy hauler, teardrop trailer, or motorhome will make the conversation much more productive.
Moix RV’s current sitemap includes extensive manufacturer and model structures for brands such as:
- Grand Design
- Jayco
- Brinkley
- Alliance RV
- Forest River RV
- Airstream
- Keystone RV
- nuCamp RV
- Bontrager Outdoors
The sitemap also contains dedicated manufacturer and model-family pages for products such as Grand Design Imagine, Reflection and Solitude, Brinkley Model I and Model Z, Alliance Avenue and Paradigm, Jayco Jay Feather and Eagle, and numerous Forest River lines.
Begin by narrowing your preferred manufacturer and model family.
Find the Floorplan You Actually Want
Do not contact a dealership with only:
“I want a custom fifth wheel.”
Give them something specific.
A much better inquiry is:
“I’m interested in the Grand Design Reflection 337RLS, but I want to know what factory options and interior selections are available.”
RV model pages can help you identify:
- Floorplan name
- Model number
- Sleeping capacity
- Length
- Slides
- Bed configuration
- Kitchen layout
- Bathroom arrangement
- Available packages
- Optional equipment
Moix’s model pages also provide tools such as View Floorplans, Request Info, and contact forms on individual product pages.
That gives shoppers an easy path from product research into a dealership conversation.
Use the Dealer’s Contact Form
One of the simplest ways to start is through the dealership’s main contact form.
Moix RV’s sitemap includes:
https://www.moixrv.com/contact-us
It also contains dedicated contact pages for individual stores, including Conway, Springdale, Hot Springs, and Jonesboro-area operations.
When submitting the form, be specific.
Include:
- Manufacturer
- Model
- Floorplan
- Model year, if known
- Options you want
- Options you do not want
- Tow vehicle, if applicable
- Approximate purchase timeline
- Preferred dealership location
The more information you provide initially, the easier it is for a salesperson to determine whether your request is realistic.
Request a Quote
If you already know which model you want, a quote request can be an even stronger starting point.
Moix RV’s sitemap includes a dedicated Get a Quote page:
https://www.moixrv.com/get-a-quote
The site’s privacy documentation also confirms that customers can request unit price quotes and may provide contact information such as their name, phone number, and ZIP code during that process.
For a special-order inquiry, use the quote request to ask whether pricing can be provided for your desired configuration.
Do not ask only:
“What’s your best price?”
Instead ask:
“Can you quote this floorplan with these specific factory options, and can you confirm whether that combination is currently orderable?”
That gives the dealership something concrete to research.
Use the Individual RV’s Request Info Form
If you find a similar RV already listed on the website, start from that model page.
Moix’s live model pages can include Request Info and Contact Us forms. The forms request information such as name, email, phone number, ZIP code, and a message explaining how the dealership can help.
This is useful even if the exact RV is not what you want.
For example:
“I like this model, but I am looking for the same floorplan with a different available option package. Can you tell me whether one can be ordered?”
Linking your inquiry to an existing model helps the salesperson immediately understand the starting point.
Schedule an In-Person Viewing
Even if you plan to order instead of buying from inventory, seeing a similar RV in person can prevent expensive mistakes.
Moix RV’s sitemap includes a dedicated:
https://www.moixrv.com/schedule-a-viewing
page.
Before placing an order, walk through a comparable floorplan and check:
- Bed access
- Bathroom space
- Kitchen counter space
- Pantry capacity
- Seating comfort
- Exterior storage
- Slide placement
- Ceiling height
- Access with slides retracted
An option that sounds important online may matter much less after you see the RV.
Likewise, something you overlooked in the brochure may become essential once you walk through the unit.
Ask Which Options Are Factory Options
This is one of the most important questions in the entire process.
Ask the dealership to separate your requested features into three groups:
Factory-Available Options
These are choices offered by the manufacturer for that specific model.
Dealer-Installed Options
These may be installed after production.
Not Available
Some requests simply may not be compatible with a particular RV.
For example, a certain refrigerator, solar package, furniture configuration, exterior color, or electrical package may only be available on specific models or production runs.
Moix product pages can show standard features and optional packages. One current nuCamp product page, for example, identifies specific upgrade packages and add-ons while noting that features and available options can change.
Always verify current availability rather than relying on an old brochure or online forum post.
Ask About the Build Timeline
If the dealer confirms that a factory order is possible, the next major question is timing.
Ask:
- When can the order be submitted?
- Has the manufacturer opened production for that model year?
- Is there an estimated production window?
- Is transportation time included?
- What happens if the production date changes?
- When would payment or financing be finalized?
Avoid planning an important vacation around an estimated delivery date until the RV has actually arrived and completed dealer preparation.
Supply constraints, transportation, production schedules, and manufacturer changes can affect timing.
Ask for the Exact Build Sheet
If you move forward with a special order, ask for a written description of the configuration.
Ideally, it should identify:
- Manufacturer
- Model year
- Model
- Floorplan
- Exterior selection
- Interior selection
- Factory packages
- Individual options
- Dealer-installed accessories
- Pricing
- Deposits
- Estimated timing
Review everything carefully.
Do not rely only on verbal statements such as “it should come with that.”
The more specific the documentation, the easier it is for everyone involved to understand what is being ordered.
Ask About Changes After the Order Is Submitted
Before paying a deposit, ask:
Can the order be changed after the manufacturer accepts it?
There may be a point after which options cannot be changed.
You should also understand:
- Whether the deposit is refundable
- What happens if production specifications change
- What happens if a feature becomes unavailable
- Whether the price can change
- What happens if delivery is delayed
The exact policies can vary, so get the terms applying to your particular transaction directly from the dealership.
Talk About Your Tow Vehicle Before Ordering a Towable
A beautiful custom-configured fifth wheel is not useful if your truck cannot safely handle it.
Moix RV’s sitemap includes a dedicated Tow Guides page:
https://www.moixrv.com/tow-guides
If you are ordering a travel trailer, fifth wheel, or toy hauler, provide your truck’s exact information.
Know:
- Payload capacity
- Maximum trailer rating
- GVWR
- GCWR
- Rear axle rating
- Hitch rating
For a travel trailer, pay close attention to loaded tongue weight.
For a fifth wheel, pin weight can consume a substantial amount of truck payload.
Do this before placing the order, not after the RV arrives.
Discuss Financing Early
Custom ordering does not mean financing should be left until the last minute.
Moix’s sitemap contains both an RV Financing page and several prequalification pathways.
Ask the dealership:
- When financing is finalized
- Whether a deposit is required
- Whether the deposit is applied to the purchase
- How trade-ins are handled
- Whether rates are locked
- What happens if delivery is delayed
Knowing your realistic budget can also prevent you from selecting factory options that push the RV beyond what you intended to spend.
Contact the Correct Moix RV Location
Moix RV operates multiple Arkansas locations rather than one single sales lot.
Its website currently lists:
- Moix RV Brinkley in Conway
- Moix RV Supercenter in Conway
- McGaugh Outpost in Springdale
- Hot Springs Landing in Hot Springs
- Mashburn Ridge in Jonesboro
- Airstream of Arkansas in Conway
Current Moix website information provides separate telephone numbers and addresses for those locations.
The sitemap also contains individual contact pages for several stores.
This matters because manufacturer representation and available inventory can vary by location.
If you are interested in a specific manufacturer, start with the store currently handling that brand or ask the main Moix team to direct you to the right salesperson.
Questions to Ask an RV Dealer About a Custom Build
Before ending the conversation, make sure you have answers to these questions:
- Can this exact model currently be factory ordered?
- Which options are available from the manufacturer?
- Which upgrades can the dealer install?
- What cannot be changed?
- What is the estimated order timeline?
- Is a deposit required?
- Is the deposit refundable?
- Can the order be modified later?
- What happens if the manufacturer changes specifications?
- How is final pricing determined?
- When is financing completed?
- When will the RV receive its pre-delivery inspection?
- Who handles warranty issues after delivery?
Those questions turn a vague “custom RV” conversation into an actionable purchase process.
Is Ordering an RV Better Than Buying From Dealer Inventory?
Not always.
A factory or special order may make sense when:
- You want one exact floorplan
- You have specific option requirements
- You dislike the combinations currently in stock
- You are willing to wait
Buying an in-stock RV may be better when:
- You need the RV soon
- You find a configuration you already like
- You want to physically inspect the exact unit before committing
- An existing unit has attractive pricing
- You are flexible about options
Moix’s sitemap provides both new RV inventory search and extensive model-level inventory pages, so shoppers can compare current inventory before deciding whether it is worth asking about an order.
Final Thoughts: How Should You Contact an RV Dealer About a Custom Build?
Start with specifics.
Know the brand, model, floorplan, and options you are interested in. Then contact the dealer and ask what can actually be ordered.
For Moix RV shoppers, useful starting points include:
- Browse the manufacturer’s models.
- Find the closest existing floorplan.
- Submit a Request Info form.
- Use the Get a Quote page.
- Contact the appropriate Moix location.
- Schedule a viewing of a comparable RV.
- Confirm factory versus dealer-installed options.
- Discuss pricing, deposit, financing, and timing.
- Get the final configuration in writing.
Moix’s current site provides dedicated pages for contact inquiries, quotes, viewing requests, manufacturers, financing, tow guides, locations, parts, and service.
But do not assume every RV shown online can be custom ordered.
The final step should always be asking the dealership to verify what the manufacturer currently allows for that specific model and production period.
Frequently Asked Questions
Can You Custom Order an RV From a Dealer?
Sometimes. Many manufacturers allow dealers to order particular models and manufacturer-approved options, but availability depends on the brand, model, production schedule, and current ordering program. Confirm the exact possibilities with the dealer.
Can an RV Dealer Change the Floorplan?
Usually, mainstream manufacturers build established floorplans rather than redesigning the entire RV for one customer. Buyers may have choices within a factory’s approved configuration, but major structural changes should never be assumed.
How Do I Ask a Dealer About a Factory Order?
Provide the manufacturer, model, floorplan, desired options, purchase timeline, and contact details. Ask directly whether that configuration can currently be ordered.
Does Moix RV Have an Online Quote Form?
Yes. The Moix sitemap includes a dedicated Get a Quote page, as well as Request Info functionality on individual product pages.
Can I Schedule a Viewing Before Ordering?
Yes. Moix RV’s sitemap includes a dedicated Schedule a Viewing page. Seeing a similar floorplan before ordering can help you evaluate space, storage, seating, and layout.
Should I Arrange Financing Before Ordering a Custom RV?
It is smart to understand your budget and financing options early. Moix’s website includes RV financing and prequalification resources that can be used during the shopping process.
